RealSpeak builds voice agents that detect frustration, read hesitation, and respond with real empathy. So every caller feels like someone on the other end actually cares.
Whether you rely on human agents or first-generation AI, the outcome is the same: callers who don't feel heard.
Your best rep on Monday morning is a different person than Friday at 4pm. New hires take weeks to ramp, and 30-45% of them leave within a year.
Every caller gets a different experience depending on who picks up and what kind of day they're having.
You can train for scripts. You can't train for consistency.
So you looked at AI calling. It sounds polished. It follows the script perfectly. And your callers still hang up.
Because these systems convert speech to text, run it through a language model, then convert text back to speech. Three hops. Every hop strips away tone, pacing, tension, and hesitation.
The AI hears words. It misses everything between the words. And that's where the real conversation happens.
What if the problem was never the voice?What if it was always the listening?
RealSpeak never converts your caller's voice to text. Instead, we analyze the raw audio signal directly, extracting 48 dimensions of emotional prosody from every single utterance. Pitch, cadence, tension, tremor, breathing patterns. The things that tell you how someone actually feels.
Most platforms on the market
Audio-native processing
Pitch rises with frustration. Cadence accelerates under stress. RealSpeak detects these shifts in real time, before they even finish their sentence.
Micro-tremors indicate anxiety that words alone can't convey. A customer says “I'm fine” but their voice tells a different story. RealSpeak hears both.
Hesitation signals uncertainty. Rapid breathing signals agitation. Long exhales signal resignation. Invisible to text-based systems. Critical for empathic response.
Here's what happens when the AI can actually hear how someone feels.
"Yes, I understand the policy..."
Voice shaking. Pitch elevated 40%. Breathing rapid. Long pauses between words.
Anxiety: 78% · Distress: 65% · Confusion: 52%
Agent slows pace, uses reassuring tone, offers step-by-step walkthrough. Flags for priority human follow-up.
"This is the third time I've called about this."
Flat pitch, clipped cadence, heavy exhales. Vocal tension rising on "third time."
Frustration: 91% · Contempt: 44% · Resignation: 38%
Immediately acknowledges prior calls. Skips scripted intro. Escalates with full context to a human agent. Zero hold time.
"Hmm, that's interesting... tell me more about pricing."
Pitch lifts on "interesting" with genuine curiosity. Speaking faster. Leaning-in breath pattern.
Interest: 84% · Excitement: 61% · Openness: 73%
Agent recognizes buying signal. Shifts to value proposition. Offers live demo instead of email follow-up.
The real fear isn't AI. It's the moment AI fails and nobody catches it. RealSpeak closes that gap with intelligent routing, warm handoffs, and live monitoring. Your people are always in the loop.
When a conversation needs a human, the AI transfers with full context: transcript, emotion timeline, and what the caller actually needs. No cold transfers. No repeating the problem.
Watch every active call in real time. See emotion levels, conversation flow, and AI decisions as they happen. Step in when you need to. Observe when you don't.
RealSpeak fingerprints every speaker on the call. It knows when the caller is speaking to the AI, to someone else in the room, or thinking out loud. The AI responds only when appropriate and absorbs context silently when it isn't.
When prosody signals cross a threshold, RealSpeak doesn't wait for the caller to say “let me speak to a manager.” It detects the emotional escalation in their voice and routes to a human agent with full context before the situation deteriorates. Your team gets a warm, informed handoff instead of an angry cold transfer.
We handle voice infrastructure and emotion analysis. You handle business logic.
Support, Sales, Healthcare, Collections, or start from scratch. Pre-built tools and prompts ready to go.
CRM, calendar, payments, custom webhooks. Your agent takes real actions, not just conversations.
Get a phone number. Make a test call. Every conversation analyzed for emotion in real time from the first minute.
When understanding emotion is the difference between resolution and escalation.
Detect frustration before they ask for a manager. Auto-escalate with full context. Resolve routine issues with empathic tone-matching that adapts to their emotional state.
Identify buying signals through vocal excitement. Know genuine interest from polite dismissal. Adapt pitch strategy in real time based on prospect emotion.
Prioritize patients by emotional urgency, not just symptoms. Detect distress signals that text intake forms completely miss. Route critical cases faster.
Capture not just responses but how voters feel. Sentiment by issue, geographic heat maps, real-time results. No TCPA restrictions on political calls.
Detect distress before escalation. Adjust tone dynamically, firm but empathic. Resolve disputes faster with emotional awareness. Reduce complaints.
Walk anxious claimants through complex processes with adaptive pacing. Detect confusion in real time and simplify without being asked.
REST API, real-time webhooks, and emotion data on every utterance. Forward this section to your engineers.
Raw audio in, empathic voice out. Zero transcoding. Sub-5ms per hop.
48-dimension emotion data delivered via HMAC-SHA256 signed webhooks on every utterance.
Agents call your APIs mid-conversation. Refunds, bookings, lookups. Real actions, not scripts.
curl -X POST https://realspeak.ai/api/v1/agents \
-H "Authorization: Bearer rs_live_..." \
-d '{
"name": "Support Agent",
"systemPrompt": "You are empathic...",
"voiceName": "ITO",
"webhookUrl": "https://you.com/webhook",
"tools": [{
"name": "issue_refund",
"parameters": { ... }
}]
}'// Every utterance delivers emotion data
{
"event": "prosody.update",
"callId": "call_abc123",
"emotions": {
"frustration": 0.82,
"urgency": 0.71,
"confusion": 0.45,
"satisfaction": 0.12
},
"dominant": "frustration",
"confidence": 0.94
}No platform fees. No feature gates. No per-agent charges. Every minute includes telephony, voice AI, LLM, and real-time emotion analysis.
Most platforms advertise low per-minute rates but charge separately for transcription, LLM processing, and text-to-speech. The real cost per minute can be 2-3x their advertised price. With RealSpeak, the price you see is the price you pay.
All-inclusive. Telephony + AI + emotion analysis. No hidden fees.
$10 credit on signup. No credit card. Full platform access.
No tiers. No feature locks. No “upgrade to unlock.”
Build your first emotion-aware voice agent in minutes. No credit card required. $10 in free credits to see the difference for yourself.